If something is not right
Cancelling before we cook
Cancel free of charge any time before the kitchen starts cooking, normally Friday evening for weekend delivery. If you have already paid, we refund the full amount by M-Pesa to the number that paid, within 3 working days.
Cancelling after we cook
Once ingredients are committed we cannot refund a cancellation. We can hold the order for the next delivery day where the food safely allows it.
Wrong, missing or spoiled items
Call or WhatsApp 0724 919 530 on the day of delivery, ideally with a photo. We will replace the item on the next run or refund that line by M-Pesa. We cannot accept claims for food that was left unrefrigerated after delivery.
Late or failed delivery
If we miss the 11am to 5pm window by more than an hour, delivery is free. If we cannot deliver at all because of our fault, you get a full refund.
Price mistakes
If a price on the site is clearly wrong we will tell you before cooking and let you keep, change or cancel the order.
How refunds are paid
By M-Pesa to the number that made the payment, within 3 working days of agreeing the refund. Keep the M-Pesa message as your record.