How ordering works
These terms apply whenever you order from mealzchefs.com. Placing an order means you accept them. Plain language on purpose; if anything is unclear, call us.
1. Who we are
Mealz+ (Mealz Chefs) is a food business operating in Nairobi, Kenya. Contact: 0724 919 530.
2. The weekly menu
The menu changes every week. Dishes are cooked fresh in a halal kitchen by chefs who specialise in them. Photos show the dish as served; portions and garnish may vary slightly. If a dish runs out before cooking day we will tell you and offer a swap or a refund for that line.
3. Ordering window and delivery
- Order Monday to Friday for Saturday or Sunday delivery; order on Saturday for Sunday delivery.
- Deliveries arrive between 11am and 5pm within our Nairobi delivery zone, to the location you chose at checkout.
- Minimum order is KSh 3,500 before delivery. Delivery is KSh 400 and free from KSh 5,000.
- Early-order discounts apply at the price shown when you place the order.
- Someone must be available to receive the food. If nobody answers after two calls we will leave it with a gate or reception if safe, otherwise return it to the kitchen; a redelivery fee may apply.
4. Confirmation and payment
An order is a request until the kitchen confirms it. After placing it, call us on 0724 919 530 to confirm. Payment is by M-Pesa (Lipa na M-Pesa, Buy Goods) to the till shown on your order card. Your delivery slot is booked once the payment is confirmed against the till. Prices are in Kenyan shillings and include VAT where applicable.
5. Changes and cancellations
You can change or cancel an order free of charge until the kitchen starts cooking (normally Friday evening for weekend delivery). After that, ingredients are committed and we cannot refund, except as set out in the Refunds policy.
6. Food safety and allergens
Meals are delivered chilled and must be refrigerated on arrival and eaten within the date on the label. See our Food safety page for storage and allergen information. Tell us about allergies by phone before confirming; we cook in a shared kitchen and cannot guarantee the absence of any allergen.
7. Weekly plan
If you opt in to a weekly plan we repeat your order each week at the current menu's prices and call you to confirm before cooking. You can pause or stop at any time by calling us.
8. Our responsibility
If we deliver the wrong, missing or spoiled food we will replace it or refund that part of the order. Beyond that, our liability is limited to the amount you paid for the order. Nothing here limits your rights under the Consumer Protection Act, 2012.
9. Your details
We use your phone number and delivery location only to fulfil your order. See the Privacy notice.
10. Governing law
These terms are governed by the laws of Kenya. We will try to resolve any dispute by phone first.